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    Screaming For Horse Power Makes You Hoarse

    | Sacramento, CA, USA | Awesome Customers, Transportation

    (Customer #1 has come in to exchange her vehicle, as the original car had a mechanical problem. Although she is visibly frustrated, she has remained polite during the entire exchange.)

    Customer #1: “If I seem b****y at all to you, I apologize. I am just so annoyed at this car!”

    Me: “If there is anybody that should be apologizing, it should be us. We should have checked the car better.”

    Customer #1: “Well, you are doing a wonderful job, and I just have to remind myself not to get mad at you. It is not your fault, and you are the one helping me. The last thing I want is to get upset at you in particular!”

    Me: “Ma’am, even with how frustrated you are feeling, you are still one of the politest customers we have had all day.”

    (As we are finishing the exchange, Customer #2 comes in being helped by my co-worker.)

    Customer #2: “This is bulls***! Last time I was here, my insurance paid for a much nicer car than what you’re giving me! Why are you lying to me?”

    Coworker: “Sir, I assure you, this is the car that your insurance company will cover.”

    (While Customer #2 continues his swearing rant, Customer #1 talks to me.)

    Customer #1: “This is why I am glad I was able to keep my cool. I feel better knowing that I didn’t end up acting like that!”

    Me: “I told you. Even upset, you are one of the nicest customers we have here!”