Scream If You Wanna Hang Up Faster
Me: “Hello, you’re through to the billing department. How can I help you?”
(All I hear from the customer is a high-pitched, incoherent screaming.)
Me: “Sir? Hello? I can’t understand what you are saying.”
(Still screaming.)
Me: “Sir, if you could just calm down and tell me the problem, I’m sure I can figure it out.”
(The customer keeps screaming. I hang up. Two minutes later, my colleague takes a call.)
Colleague: “Hello, you’re through to the billing department, how can I help you?”
(Incoherent screaming.)
Colleague: *looks at me* “It’s for you.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.