Saving Money And Wasting Time

| Brighton, England, UK | At The Checkout, Money

(I work for a supermarket that has launched a ‘price promise.’ If you spend more in the supermarket than you might have spent in a competitors, the till system automatically prints a coupon for the difference. If you saved money over shopping with competitors, it prints a little ‘for information’ slip to tell you how much money you saved over going elsewhere.)

Me: “That’s £14.87 please, ma’am.”

Customer: “Oh! I have this coupon! I can save 50p!”

(The customer hands me a ‘for information’ slip that is not actually a coupon.)

Me: “Ma’am, I’m afraid that’s an advice slip. You already saved your 50p on your last shop.”

Customer: “Exactly. So I get 50p off now, right?”

Me: “No, ma’am. This piece of paper says ‘You saved 50p’ and is for information only. If it was a coupon, it would have the writing ‘Save 50p off your next shop!’ instead.”

Customer: “So it’s a coupon?”

Me: “No, ma’am. It’s for information. If it was a coupon it would have the text as I described, and also a barcode beneath for me to scan to apply that discount. As there is no barcode, regrettably it is not a coupon, and unfortunately I cannot credit you with this 50p.”

Customer: “So why did they give me a coupon to save me money if I can’t actually save any money?”

Customer’s Husband: “FOR LORD’S SAKE, WOMAN! The lady has very nicely tried to explain several times that THIS IS NOT A COUPON. You ALREADY saved your money, so you can’t save it twice. Can we PLEASE just pay and go before people start questioning why I’ve not divorced you yet?”

Customer: “Oh. Sorry, dear.” *to me* “Sorry to you too, dear! I don’t understand why they gave me a coupon I can’t spend, though.”

Customer’s Husband & Me: “It’s not a coupon.”