Sandwiched Between The Bad Days

(A customer has picked something up to go (that my coworker prepared) all the while complaining. Apparently she had ordered food from another diner by accident and was angry when we didn’t have her food ready for her. My coworker quickly took her order and got her the food. 10 minutes later the phone rings and I am closest to the front.)

Me: “Thank you for calling. This is [My Name]. How can I help you?”

(My voice is very bubbly. In a fake bubbly voice the customer starts yelling.)

Customer: “Well, hi, [My Name]! This is the customer who wanted a pastrami melt but who got a patty melt!”

Me: “I am so sorry, ma’am. If you would like to come back I can give you refund?”

Customer: “Oh, sure! Because I just love driving all over town! My husband and I are coming in and sitting down to eat!”

(She hangs up. When she comes in, I decide to put her in my section so my coworker doesn’t have to deal with her anger. She immediately starts yelling and answers everything I say sarcastically while her husband watches on. I go to get her drinks and when I come back she looks embarrassed.)

Customer: “I would like to apologize. My husband asked me if you were the one that had helped me before and when I said no he asked ‘well, what are you yelling at the girl for?’ I’m sorry.”

(I was shocked. I told her not to worry, got her food out, was very attentive, and they left an excellent tip. I guess it goes to show that we all have bad days.)