(A woman, about 40 years old, is looking at all our different food and drink items on a list on our front window.)

Me: “Hi! What can I get you today?”

Customer: “Yeah, uh…what’s j-u-i-c-e?”

Me: *pause* “Er, that’s juice.”

Customer: “Oh.”

(Stands there apparently thinking for about 10 seconds.)

Customer: “I don’t know what that is. Never mind!” *walks away*