Running Laps Around Your Technical Knowledge
Me: “Okay, sir. Since doing that doesn’t seem to be working, can you clear your cache and cookies again and restart your computer, please?”
Caller: “Okay.”
(I hear fumbling on his line of the phone.)
Me: “Sir, just a quick question. Are you on a desktop computer or a laptop?”
Caller: “It’s on a desk.”
Me: “Okay, next question, does the monitor fold down onto the keyboard?”
Caller: “I don’t know.”
Me: “Does the monitor and keyboard have wires going from them to a big box with lights on it?”
Caller: “That’s way too technical for me to understand.”
Me: “Can you take it around with you around your home?”
Caller: “I’ve heard of flexible computer that people can fold up and take with them everywhere.”
Me: “That’s a laptop, sir. Is that what you have?”
Caller: “I still can’t login!”
Question of the Week
Have you ever served a bad customer who got what they deserved?