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    Running Laps Around Your Technical Knowledge

    | New Brunswick, Canada | Technology

    Me: “Okay, sir. Since doing that doesn’t seem to be working, can you please clear your cache and cookies again and restart your computer, please?”

    Caller: “Okay.”

    (I hear fumbling on his line of the phone.)

    Me: “Sir, just a quick question. Are you on a desktop computer or a laptop?”

    Caller: “It’s on a desk.”

    Me: “Okay, next question, does the monitor fold down onto the keyboard?”

    Caller: “I don’t know.”

    Me: “Does the monitor and keyboard have wires going from them to a big box with lights on it?”

    Caller: “That’s way too technical for me to understand.”

    Me: “Can you take it around with you around your home?”

    Caller: “I’ve heard of flexible computer that people can fold up and take with them everywhere.”

    Me: “That’s a laptop sir. Is that what you have?”

    Caller: “I still can’t login!”