(Our pharmacy phone system is down, so all pharmacy calls are going through the main line, which is answered by me. These calls include people trying to reach the automated prescription line.)

Me: “Thanks for calling [store], where we offer flu shots every day. This is [name]. How may I help you?”

Customer: “You’re not a machine.”

Me: “No. If you were trying to reach the automated line, the phones are down. I can connect you to the pharmacist.”

Customer: “I want the automated system. People are dumb!”