Me: “…and your total will be ***. Would you like to join our rewards program? It’s a new program we’re offering where many of the items you purchase everyday will give you rewards toward future purchases.
Customer: “You have a rewards program that could save me money?”
Me: “Yes, ma’am. It’s a new program that we just started.”
Customer: “Why the h*** didn’t anyone tell me about this before? I’ve been coming here for months, and no one has told me about this! How rude!”
Me: “It’s a new program. We just started it today. In fact, you’re one of the first people that has been offered this reward.”
Customer: “But I’ve been coming here for months! Do you know how much money I could have saved?!”
Me: “It’s a new program–”
Customer: “I can’t believe you wouldn’t have offered something like this to a regular customer when I started coming here! F*** you! I’m going to [competitor's store]!”