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  • Right-Click, Wrong-Click, Part 3

    | Phoenix, AZ, USA | Technology

    Me: “Thank you for calling [company]. How can I help you?”

    Caller: “Hi, I am trying to find out how much RAM I have on my computer.”

    Me: “Okay. An easy way to find this is to right-click on the my computer icon, and left-click on properties.”

    Caller: “Oh, okay. Now what?”

    Me: “You should see a box pop up with information about the computer on it.”

    Caller: “Okay, but nothing happened.”

    Me: “Nothing at all? What do you see on your screen?”

    Caller: “My desktop.”

    Me: “Alright. Well let’s try this again. What happens when you right-click on the my computer icon?”

    Caller: “Nothing.”

    Me: “Is the computer on?”

    Caller: “Yes.”

    Me: “Can you tell me, step by step, what you did?”

    Caller: “Sure. You asked me to write click on my computer, and I didn’t want to write on my brand new computer, so I got a sticky note and wrote ‘click’ on the note. I stuck it to the screen, over the my computer icon.”

    Me: *pause* “Oh. Okay. Well, by saying right-click, I meant pushing the button on the right side of the mouse. When you do this, it makes a clicking noise, so we techies call it ‘right-click’.”

    Caller: “Oh, wow. That makes sense!”

    Related:
    Right-Click, Wrong-Click, Part 2
    Right-Click, Wrong-Click