(This is an independent bank with only four loan officers.)

Me: “Here’s you receipt. Are you all set?”

Customer: “I need to speak with my loan officer for a minute.”

Me: “Okay, that’s Joe. Let me check if he’s available.”

Customer: “No! Rich is my loan officer.”

Me: “No, Joe is. He talked to you last week, remember? Tall guy with a moustache?”

Customer: “Rich has been my loan officer for eight years. I want to speak with him!”

Me: “Rich died three years ago.”

Customer: *silence*

Me: “So, I’ll get Joe?’”

Customer: “Right, Joe.”