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    Replacing One Clause With Another

    | Tampa, FL, USA |

    (I’m talking to a caller about warranty issues for their kitchen appliance.)

    Me: “Unfortunately sir, that serial number tells me that your appliance is out of warranty. Do you happen to have a sales receipt or other proof of purchase showing it was purchased during the warranty period?”

    Caller: “No, it was a gift. I just got it for Christmas.”

    Me: “I am sorry to hear that sir. Is there any way you would be able to get the receipt from the person who got it for you? Or even a bank or credit card statement showing the date of purchase?”

    Caller: “But it was a gift!”

    Me: “I understand, sir, but without a proof of purchase, there’s nothing I can do under warranty. Are you positive you can’t check with the gift-giver and see if you can get something showing the date of purchase?”

    Caller: “It was from Santa!”