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    | Rochester Hills, MI, USA | At The Checkout, Crazy Requests

    (A customer has walked up to my register carrying a bag from a competitor. We’re a well-known, national chain drugstore and our stores are fairly small. The competitor is a major big box retailer. The names are not similar and our primary color is blue; the competitor’s color is red. The competitor is located on the other end of town.)

    Customer: “I need to make a return.”

    Me: “Okay. Do you have your receipt?”

    Customer: “Yes, it’s still in the bag.”

    (I reach into the bag and find a private brand item from the competitor and a receipt, also from the competitor.)

    Me: “Well, ma’am, unfortunately this item was purchased at another store, so I’m afraid I can’t do a return for you here.”

    Customer: “WHAT?! I bought it here yesterday!”

    Me: “I’m sorry, but this is generic brand for a different store. It is not possible you bought it here.”

    Customer: “Yes I did! The receipt is right there!”

    Me: “The only receipt in this bag is from [competitor].”

    Customer: “YES.”

    Me: “You’re at [my store].”

    Customer: *blank stare*

    Me: “Not [competitor].”

    Customer: *blank stare*

    Me: *holding up the circular* “You’re at [my store]. I cannot accept a return from [competitor], as it’s a different company, and this is not a brand that we carry. You need to go to [competitor] to return this item.”

    Customer: “Oh! You’re not [competitor]!”