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  • Refunder Blunder, Part 6

    | MT, USA | At The Checkout, Crazy Requests, Extra Stupid, Money

    (I work the customer service and return desk and am in the process of returning several items of clothing for a customer because they did not fit her children. Before I can finish the transaction and hand her back her money, she hands me a coupon.)

    Customer: “When I bought these items, the cashier didn’t scan my coupon. Can you just do it now?”

    Me: “… I’m sorry?”

    Customer: “Just take this coupon off during the return for me. I wanted to use it.”

    Me: “Ma’am, this is a return transaction, I can’t use a coupon on a return.”

    Customer: “Then return my items and resell them to me with the coupon!”

    Me: “So you want me to return your items, resell them to you with your coupon, and then return them a second time?”

    Customer: “Yes!”

    Me: “Knowing that if I resell you the items with the coupon, you will receive less money back on the second return because of it?

    Customer: “Yes!”

    (We had to have a manager explain to her that it wasn’t worth it to do all that just for a coupon.)

    Related:
    Refunder Blunder, Part 5
    Refunder Blunder, Part 4
    Refunder Blunder, Part 3