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    Refunder Blunder, Part 2

    | NY, USA | Liars & Scammers, Money, Themed Giveaway

    (My coworker and I are relatively new, having only worked at the store for a couple of months. I work there more days a week than she does, because she has another job, so I am a little more familiar with how the store runs. We are the only two cashiers at the front of the store, and there is a decent sized line. I am ringing people up with no issues when I hear the customer my coworker is helping start yelling.)

    Customer: “Look, I’m telling you, I didn’t get my refund in cash! I need it in cash! [Other location of store] put it on my debit card!”

    Coworker: “I-I’m sorry, sir; let me ask how to do that.”

    Customer: “Are you kidding? It’s a simple refund! Who doesn’t know how to refund money?”

    (I finish helping the customer I am currently with and quickly run over to try and assist my coworker without having to bother our manager.)

    Me: “Okay, so what’s the problem, sir?”

    Customer: “I returned something at another location and I paid for it with my debit card and they credited it back to my checking account!”

    Me: “I’m so sorry, sir; let me get my manager for you so we can clear this up.”

    Customer: “Yeah, there we go; someone who actually knows what to do.”

    (I’m about to page for the manager, but then my coworker shows me what the customer handed her. It is a refund slip from the different store from earlier in the day, showing that a refund of $108 was paid in cash to this customer.)

    Me: “Sir, your refund slip says that you received a cash refund paid out from [other store], earlier today.”

    Customer: *looks at slip, then suddenly gets quiet* “Oh, well, okay. Have a good day then.” *walks out of store*

    Related:
    Refunder Blunder