Caller: “So, my item has been stuck in the shopping cart with the little thingy spinning for the last 20 minutes.”

Me: “By any chance have you tried refreshing your screen?”

Caller: “Of course. I’ve tried that three times now.”

Me: “And what happened when you refreshed sir?”

Caller: “The screen went black then came back on the screen with the spinny-thingy.”

Me: “Sir, it sounds like your turning your monitor on and off, not refreshing the screen.”

Caller: “Well, it looks refreshed to me!”