Customer: “I’m canceling my credit card. You stupid idiots sent a statement to the wrong house!”

Me: “I do apologize if we sent your statement to the wrong address, but if you’d like, we can correct the address on file so that you can get your statements. What address would you like to receive them at?”

Customer: “No, you don’t get it. I am CANCELING! This was supposed to be a joint account with my boyfriend, but you f***ing idiots sent the statement to my boyfriend’s house because that was the address he signed up with. It’s your fault that his WIFE found it!”