Redial By Fire
Me: “Thank you for calling [Store]. How may I help you?”
Caller: “I saw [Doctor] last week, and was calling about my test results.”
Me: “I’m sorry, sir. You have the wrong number.”
Caller: “Oh, sorry.”
(Not five seconds later, the phone rings again.)
Caller: “I saw [Doctor] last week and was calling about my test results.”
Me: “Sir, I’m afraid you’ve dialed the wrong number again.”
Caller: “This isn’t [Doctor]’s office?”
Me: “No, sir, this is a women’s clothing store.”
Caller: “Oh, sorry.”
(Five seconds later.)
Caller: “I saw [Doctor] last week and was calling about my test results.”
Me: “Sir, you’ve called [Store] again.
Caller: “D*** it! I’m calling the right number. Why do you keep answering?”
Me: “Sir, the office number is very close to ours, so maybe when you’re dialing the numbers, you’ve been accidentally hitting a wrong key?”
Caller: “What numbers? I’ve been hitting redial!”
This story is part of the American States roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
