Redemption Is Futile
Our store is closing down for good.
Customer: “I want money for this.” *holding up a gift certificate*
Manager: “I’m sorry, but we can’t give you money back for that.”
Customer: “But someone gave YOU money for this; I want MONEY for it.”
Manager: “I’m sorry, but there’s nothing I can do. Our store is closing. I can talk to Corporate and see if they can do something for you, but it’s Sunday and they’re not open today.”
Customer: “This is ridiculous! This is horrible customer service. I’m never shopping here again!”
Me: “It doesn’t matter. We’re closing.”
Question of the Week
Have you ever served a bad customer who got what they deserved?