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    Reason For Refund Holds Water

    | Sydney, Australia |

    Customer: “I’d like to return this hat. It didn’t meet my expectations.”

    Me: “I’m sorry, but I can’t return this for you. The hat is wet.”

    Customer: “I wouldn’t call it wet. That’s a bit presumptuous of you, isn’t it?”

    Me: “I don’t think it is. It’s wet.”

    Customer: “And where does it say in your returns policy that all items must be dry?”