(A customer is returning a large pile of overdue books – about 90 for the entire family. She’s waiting while I process them in order to pay the fine.)

Me: “Well, they’re not very overdue. It’s just that there’s a lot of them.”

Customer: “Yeah, I know. I’m sorry they’re late.”

(I scan the last few books.)

Me: “Okay, over the three cards, there’s $50 in fines, but I’ll halve that to $25 as they’re not too late.”

Customer: “Oh, thanks so much. I just couldn’t get them in as we’ve all had scarlet fever.”

(I look at the pile of books, every one of which I have handled.)

Me: “Oh…”