Me: “Good morning, how can I help you out?”

Caller: “I need ink.”

Me: “What type of printer do you have?”

Caller: “Inkjet.”

Me: “I need to know the model. It should be on the front of the printer.”

Caller: “It’s a laptop.”

Me: “That’s the computer. I need to know which kind of printer you have.”

Caller: “What do you mean?”

Me: “The printer should be near the laptop. It is where you insert the paper.”

Caller: “I don’t have that.”

Me: “You need a printer in order to print.”

Caller: “But my computer says it can print. There is even a key for it.”

Me: “All computers have the ability to print if you have a printer connected to them.”

Caller: “Does this mean you don’t have the ink I need?”