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    Quantity Does Not Equal Quality

    | Sacramento, CA, USA |

    Me: “Thank you for calling Tech Support, how can I help you?”

    Customer: “Hi – could you send me one of your free connection CDs?”

    Me: “Sure!”

    (I pull up her account and see that she’s already ordered 50 copies.)

    Me: “Uh, ma’am? It seems you’ve already requested several CDs. Is there a reason you need another?”

    Customer: “Well, yes! I used up the other CDs already.”

    Me: “Ma’am, you can re-use the CDs. Have you been throwing them away?”

    Customer: “No. I put them into the little slot and they just slide in, and the computer keeps them. I thought it was like a bus ticket!”

    (I recommended that she go to a local repair shop. They in turn removed almost 100 CDs from the inside of her case.)