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    Putting The Why In The Y-Chromosome

    | Breda, The Netherlands |

    (A man calls about his phone line that’s not working. After some checks, it’s clear that the fault is somewhere in our network.)

    Me: Alright sir, I’ll open up a support ticket and put it through to our engineers. They’ll fix it for you.”

    Male caller: “They oughta fix it soon, because my mother is very ill and in the hospital. I want to be able to be called by the doctors.”

    Me: “I’m sorry to hear that. These problems are normally solved pretty quickly, but I’ll make a note of it so that our engineers will give it a higher priority.”

    Male caller: “You’d better do that!”

    (We end the call and I put the request through. When I check the ticket a day later, I see it has been solved about two hours after the initial call. As part of standard procedure I call the man back. This time, a lady answers the phone.)

    Me: “I’m calling you about the trouble you had regarding your phone line. Someone else called about this yesterday and I wanted to ask if everything was take care of well.”

    Female caller: “Oh, it must have been my son who called about that. Well, everything was solved, and pretty quick too.”

    Me: “Your son? I’m glad to hear you’re out of the hospital already.”

    Female caller: “In the hospital? What are you talking about?”

    Me: “Your son said you were very ill.”

    Female caller: “That liar! He told me he had a trick he uses to get problems like these. He does this all the time. I’ll make sure he won’t do this again!”

    Me: “Okay. Well, have a nice day then.”

    Female caller: “You too, and I’m sorry about my son. He just looks like his father, that’s all!”