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    Purple People Displeaser

    | Melbourne, VIC, Australia | Crazy Requests, Rude & Risque

    (I work in the customer service department for an adult goods store. I receive a phone call.)

    Me: “Hello, you’re speaking to [name] at [adult store]; how can I help?”

    Customer: “I’m not happy with my order; it’s the wrong colour! I want an apology!”

    Me: “I’m very sorry, sir; if you give me the order number I’ll investigate.”

    (The customer gives me his order number, and we verify the security details.)

    Me: “Okay, so which item was incorrect, please?”

    Customer: “It was the Purple [Name]!”

    Me: “I see, I’m very sorry to hear that. What colour did you receive?”

    Customer: “Purple! I don’t like purple!”

    Me: “So, you ordered an item called the Purple [Name], but you didn’t want it in purple? I’m afraid it only comes in purple, but we’d be happy to refund you.”

    Customer: “That’s not good enough! How was I supposed to know it was purple?! I don’t like purple things!”

    Me: “Okay, did you purchase this through our website?”

    Customer: “Yes, I was looking at the pictures and this one looked good, so I added it to my basket!”

    Me: “So, you saw that the item was purple in the picture. You saw it had purple in the name, and then you added it to your basket, and confirmed this when you selected your payment method; is that correct?”

    Customer: “Yes! But it didn’t send me a message to say it was purple! Your company is terrible!”