Pulling The Fur Over Your Eyes
Me: “Hello, [Pet Hotel]. How may I help you?”
Caller: “Yeah, I have five or six of these stray cats that keep coming in my yard. Can you come take care of them?”
Me: “No, sir, you would need animal control to help you with that. Would you like me to give you their number?”
Caller: “But they’re killing my wife’s flowers! Why can’t you just come and get them?”
Me: “Sir, we’re a boarding facility; we watch peoples’ pets for them. We don’t take strays.”
(The caller argues for the next ten minutes before finally hanging up. About two minutes later, the phone rings again.)
Me: “Hello, [Pet Hotel]. How may I help you?”
Same Caller: “Yeah, I have six cats that I need to board…”
This story is part of our Homeless Animals roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?