Me: “Hey there, what can I get for you?”

Customer: I”’d like half a pound of [brand that we carry] ham, and a quarter of a pound of [brand we do NOT carry] Swiss cheese.”

Me: “Ma’am, I’m sorry but we don’t carry the brand of cheese you were looking for. Can I get you something else?”

Customer: “What do you mean you don’t carry it? I just bought it here last week!”

Me: “But we don’t carry it ma’am. We do have about five other Swiss cheeses to choose from.”

Customer: “Are you stupid? I’m looking right at the cheese I want!”

(I walk around the counter to see her pointing at the regular brand of cheese that we’ve always carried, not the brand she was asking for.

Me: “Oh, you asked for a different brand. I’m sorry about that, I’ll just go ahead and cut it.”

Customer: “No , this is what I meant I wanted. You should have known!”

Me: “I should have known what you really wanted when you said you wanted something else?”

Customer: “Of course! Isn’t that part of your job?”

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