Pros And Con(artists)
(Note: California has just enacted a new law stating that it is illegal for retailers to ask consumers for their zip code.)
Me: “And could I get your zip code, please?”
Customer: “You can’t ask me that! It’s illegal!”
Me: “Only in the state of California. This is Nevada.”
Customer: “Well, I’m not giving it to you because it’s an invasion of my privacy.”
Me: “Okay.”
(I’m finishing her transaction, and she sees the signup form to receive emails about sales and coupons.)
Customer: “What’s this?”
Me: “This is a form to receive emails about coupons, sales, and special offers.”
Customer: “Oh! Okay, I’d like to sign up!”
(She starts filling out the form.)
Me: “I just need to ask you for your zip code.”
Customer: “Okay!”
This story is part of the Customers With Wild Mood Swings roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.