Problem Is Too Stupid To Recognize It Exists
Caller: “Hi, I want to use my roommate’s computer but it’s not working.”
Me: “Could you describe the problem?”
Caller: “Well, there’s a sign next to it that says, ‘In case of error, PEBCAK.’ Could you explain it?”
Me: *tries not to laugh* “It’s short for, ‘Problem Exists Between Chair And Keyboard.'”
Caller: “Oh! I get it! Hold on…”
(I hear a loud cracking sound and some faint swearing.)
Caller: “It’s still not working!”
Me: “Er… What did you do?”
Caller: “I took away the wooden bit under the keyboard… Now it’s right over the chair!”
(I actually head-desked after that.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.