Problem Exists Between Bottle And Hand
(I work for a popular coffee chain that sells bottled drinks at the counter. The bottles have a tamper-evident pop-top feature. One day, a customer approached the counter after purchasing one of these drinks.)
Customer: “Hey, I just bought one of these things and when I opened it the cap popped up.”
Me: “Yes, they do–”
Customer: *interrupting* “It says ‘Do Not Drink If Button Is Up.'”
Me: “Yes, it’s a tamper-evident button to–”
Customer: *speaking very slowly* “I want you to understand what I’m saying here! I can’t drink this — it’s been tampered with!”
Me: “When you opened the container, the button popped up–”
Customer: “I’M NOT SURE YOU UNDERSTAND WHAT’S HAPPENING HERE!”
Me: *headdesk*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
