Pretext To Argue

| Dundee, UK | Extra Stupid, Uncategorized

(I work in for a directory enquiries company, and if a customer is calling from a cellular phone, I can text them the number requested free of charge.)

Me: “[Directory Enquiries], what number please?”

Customer: “I called a few minutes ago and your useless colleague said he’d text me a number and he didn’t. I’d like a
refund!”

Me: “I’m terribly sorry about that, ma’am, could you tell me the number you were looking for so I can find it first of all?”

(The customer tells me the business.)

Me: “Actually, ma’am, it was myself that you spoke to a few minutes ago, and I did text you the number.”

Customer: “Well I didn’t get it. There must be a problem with your system! Give me a refund!”

Me: “I’m sorry, but we don’t offer refunds on the text service as it’s free of charge. I have just sent it again, so you should receive two texts now.”

Customer: “Well give me a refund for the call then! This is unacceptable! Your system is screwed!”

Me: “We have received no other complaints regarding the text service today, so I would suggest that you make a call to your service provider as it sounds like there’s traffic congestion on your network.”

Customer: “Traffic congestion? But I’m not even driving!”