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    Prescribing Perspective

    | AL, USA | Awesome Customers, Health & Body, Top

    Me: “How may I help you, ma’am?”

    Customer #1: “I’m picking up a script for [name].”

    (I proceed to look it up. However, the system alerts me that we do not have anything ready.)

    Me: “I don’t see that we have anything ready for you, ma’am.”

    Customer #1: “What do you mean, you don’t have anything! They called two days ago!”

    Me: “I apologize, ma’am. If a prescription sits on our shelf for too long, we have to put it back on our stock shelf.”

    Customer #1: “It’s only been a week! That’s just stupid! Give me back my script! I’ll go to [rival store]! Only one week! Absurd!”

    (I escort her to my co-worker, so that I may help the other customers in line.)

    Customer #2: “Oh, honey, I think I may have done the same thing and waited too long; can you check?”

    Me: “Certainly, sir.”

    (I check, and indeed his was placed back to stock as well.)

    Me: “Yes, sir, I’m afraid so.”

    (Customer #2 speaks loud enough for everyone to hear.)

    Customer #2: “Oh, shoot. IT’S PURELY MY FAULT FOR FORGETTING, EVEN AFTER Y’ALL WERE SO NICE TO CALL ME TWICE. Thank you, sugar; I’ll go talk to [co-worker].”