(I rent out loaner cars at a luxury-car dealership and try to loan similar cars to customers unless they are already booked.)

Me: “I’m sorry sir, but we are out of luxury cars today. I have another vehicle that we can get you going in.”

Customer: “No. I dropped off a luxury car, I should get one as a loaner.”

Me: “I’m sorry, sir, but I don’t have any available right now. This other car is actually very nice, and quite–”

Customer: “I refuse to drive that car! It’s not safe! What if someone crashes into me while I’m driving? There are too many crazies on the road, and I demand a safe car to drive!”

(A luxury loaner vehicle returns unexpectedly and I offer it to the customer.)

Me: “Would you like to purchased the additional coverage on the loaner vehicle in case of an incident?”

Customer: “Of course not! Like anything’s going to happen!”