Pray None Of Her Patients Read This
(I am installing a home security system for a new customer. All customers require a password that the monitoring service uses to verify their identity when the alarm is tripped.)
Me: “Okay, ma’am. If your alarm is ever tripped, our monitoring service will call the house to make sure help is needed. We need you to select a password for when they call.”
Customer: “Well, what password should I select?”
Me: “It just needs to be something easy to remember.”
Customer: “Can you suggest something?”
Me: “Well, what do you do for a living?”
Customer: “I’m a nurse.”
Me: “Okay, your password could be ‘Nurse’.”
Customer: “Hmm, I don’t know if I could remember that.”
Question of the Week
Have you ever served a bad customer who got what they deserved?