Power Trips Of Ten

(I work for a company that sends techs out to repair TVs and computers in customers’ homes. We have an automated call that goes out to confirm customers’ contact information and addresses. One day, a customer calls in.)

Me: “Thank you for calling [Business]. How can I help you?”

Caller: “Yeah, I got that auto-call and it got my address wrong.”

Me: “Okay, just a second…”

(I pull up the customer’s information.)

Me: “Okay, I see that we have the address listed as 1-3-6 West—”

Caller: “NO! It’s ONE HUNDRED AND THIRTY SIX! It’s NOT ONE-THREE-SIX!”

Me: *confused*

Caller: “You fix that, okay?”

Me: “Sure… sir. I’ll… update that right now for you.”

Caller: “Thanks… bye!” *click*