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    Power Struggle

    | South Carolina, USA |

    (A customer calls in complaining how his service is out.)

    Me: “Are there lights on your modem?

    Caller: “No.”

    Me: “Can you check to see if the power cable is plugged in, or the power turned on?”

    Caller: “I am standing knee-deep in water and you want me to check for a power cable?!”

    (It turns out he had been calling from an area that had been hit by a hurricane.)