(A client is on the phone. They are well-known for calling several times a day.)

Client: “Is [attorney] there? I need to speak with him, it’s urgent!”

Me: “He is unavailable, but he told me he will call you as soon as he can.”

(15 minutes later…)

Client: “I need to speak with [attorney] right now!”

Me: “He can’t talk with you right now. He will call when he can.”

(15 minutes later…)

Client: “Can I speak with [attorney] now?”

Me: “No, he is in the middle of something, but he will call you when he can.”

Client: “You know, you are starting to sound like a broken record!”