Pot Calling The Kettle Back
(A client is on the phone. They are well-known for calling several times a day.)
Client: “Is [Attorney] there? I need to speak with him. It’s urgent!”
Me: “He is unavailable, but he told me he will call you as soon as he can.”
(Fifteen minutes later…)
Client: “I need to speak with [Attorney] right now!”
Me: “He can’t talk with you right now. He will call when he can.”
(Fifteen minutes later…)
Client: “Can I speak with [Attorney] now?”
Me: “No, he is in the middle of something, but he will call you when he can.”
Client: “You know, you are starting to sound like a broken record!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
