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  • Pot Calling The Coffee Bad

    | Waterbury, CT, USA | Food & Drink

    (We have a paid membership program at our store that allows members to take additional savings when purchasing stuff from our cafe.)

    Me: “Hi, may I help you?”

    Customer: “Yes, I was here about three weeks ago and got a cup of coffee. I’m not a member, so I got the bottom of the pot and it tasted disgusting.”

    Me: “I’m sorry to hear that, sir—it was mere coincidence.”

    Customer: “Well, I had to throw it away! As I was leaving, I heard you ask the customer behind me if he was a member. Because he was, you told him you’d make a fresh pot of coffee for him! Do you discriminate against all of your non-members?”

    Me: “Excuse me?”

    Customer: “I want you to make me a fresh pot of coffee right now.”

    Me: “Sir, we don’t discriminate here. Again, it was most likely just coincidence. Why don’t I get you a cup and have you fix it the way you like it? If it doesn’t taste good, then let me know before you leave and I’d be more than happy to make a fresh pot of coffee.”

    (I get him his coffee and he pays for it. After he goes to put his cream and sugar in it, I stop him on his way back before he leaves.)

    Me: “How’s your coffee, sir?”

    Customer: “Wow, the coffee here is really good! I work in a restaurant and hate when customers come back and complain, so I try not to be that type of person myself. Thanks for the coffee!”