Pointedly Pointing Out Appointments

(I am a receptionist taking calls for a very busy doctor.)

Caller: “Hi, I need to schedule an appointment with the doctor.”

Me: “Okay. Can I have your name, please?”

Caller: *gives name*

Me: “Well, it looks like you already have an appointment on the schedule for tomorrow. Do you need me to move it?”

Caller: “No, I don’t have an appointment.”

Me: “Are you sure? The computer says you’re marked down for 10:30 tomorrow morning.”

Caller: “I’m positive. I always write my doctor’s appointments down in my little book. And I don’t have an appointment written down in my book or anywhere else. That means it doesn’t exist. Your computer must be malfunctioning. Just give me an appointment.”

Me: “Wait… so my computer accidentally scheduled you an appointment?”

Caller: “Yes. Now, please make me a real appointment.”

Me: “Well, we have to schedule this type of appointment two months out.”

Caller: “No, no. I need to get in this week.”

Me: “Well, in that case, I just had a spot open up tomorrow at 10:30. Will that do?”

Caller: “Yes! Perfect! Thank you!”