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    | London, UK | Health & Body, Language & Words

    (If a customer gets regular medication from a pharmacy, they can have a Medicine Use Review (MUR). It’s basically talking through their meds with a pharmacist. I answer this call from a sweet elderly caller.)

    Me: “Hello, pharmacy.”

    Customer: “Um hello, someone just delivered my medicine. The bag has a sticker on it that says “Patient eligible for MUR.” What it is MUR?”

    Me: “It stands for “Medicine Use Review,” which involves discussing your medicines with the pharmacist. However, those labels are meant for our reference, so I apologise that it’s been put on your bag by mistake. Sorry if it caused confusion.”

    Customer: “Oh, that’s alright, dear. I just thought MUR might be short for murder!”

    Me: “Er no, ma’am! Don’t worry, no one is going to murder you!”

    Customer: “Oh, good! Thank you very much!”