Plight Of The Navigator

, | Provo, UT, USA | Uncategorized

Me: “Thank you for calling [ISP] technical support. How can I help you?”

Customer: “How do I get to gmail.com?”

Me: “Type gmail.com into the navigation field of your web browser and hit enter.”

Customer: “Huh. It says gmail: email from Google. The next one is Gmail – Wikipedia, the free encyclopedia. Then, just a big list of things with ‘gmail’ in it.”

Me: “Just a moment, sir. Where exactly did you type gmail.com?”

Customer: “Into the box where the words go, near the top.”

Me: “Is there another box with words in it even higher up? Maybe starting with http://. It’s probably followed by a www?”

Customer: “Huh? What does that have to do with anything?”

Me: “What does it say in that box?”

Customer: “It says http://search.yahoo.com. Then, there’s a bunch of other stuff. Oh. Wait. What?”

Me: “Well, what that is–”

Customer: “Somebody needs to tell Gmail what Yahoo did to them!”