Please Pull Up To The Next Fast One

(I am working the first window of the drive-thru taking people’s money. Our store has a policy that if you don’t get a receipt or if you are not offered a receipt, then your order is free. A man comes up to my window and shoves a wad of bills and change into my hand and immediately drives off to the next window. I don’t think much of it, because the guy had exact change. A short time later, my manager comes up to me.)

Manager: “A customer is insisting on getting their food for free. He says that you didn’t give him his receipt nor ask him if he wanted one.”

(I explain to my manager what happened, and then go and talk to the customer.)

Me: “Sir, you didn’t give me a chance to offer you a receipt or to complete the transaction. As soon as you gave me your money, you sped off.”

Customer: “That’s NOT what the sign says! It’s not my fault you’re slow! I was not given a receipt, correct? You did not ask me if I wanted a receipt, correct? Therefore, I get my food for free!”

(My manager decides not to argue with the man and refunds his money. A few days later, a man places an order and I am pretty sure it is the same customer. Sure enough, I immediately recognize him when he pulls up to my window. Again, he shoves a wad of bills and change at me. However, I don’t reach out to take it just yet.)

Me: “Good evening, sir! Would you like your receipt today?”

Customer: “D*** it! You recognized me, didn’t you?”