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    Please Do Not Press The Beeping Button

    | Machesney Park, IL, USA | Uncategorized

    (I’m conducting a customer satisfaction survey over the phone.)

    Me: “Using a scale from 1 to 10, how would you rate your cable service?”

    (I hear a ‘beep’.)

    Me: “I need to you actually say the number, not dial it on your phone.”

    Customer: “Isn’t this automated?”

    Me: “Well, I’m not a machine. Could you please say what number you would rate your cable service?”

    Customer: “8.”

    Me: “Great! And using the same scale, how would you rate your internet service?”


    Me: “I still need you to say the number.”

    Customer: “Sorry, I got confused. 8.”

    Me: “Okay, and how would you rate your phone service?”


    (This went on for all thirty questions.)