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    Playing With Fire

    | OH, USA | Crazy Requests, Extra Stupid

    (I work in a gas station that is a part of a larger superstore. We get a lot of calls to the gas station from customers trying to reach the store, but we can’t transfer them to the store from the station. This call happens during a crisis involving the main store catching on fire. Smoke and flames are clearly visible from the gas station, and it looks pretty bad. Everyone has been evacuated from the main store.)

    Me: “Hello. Thank you for calling [Gas Station]. How may I help you?”

    Customer: “Toy department.”

    Me: “Ma’am, this is actually the gas statio—”

    Customer: *louder* “TOY DEPARTMENT.”

    Me: “Yes, ma’am, but this is just the gas station. I cannot transfer you from here. Normally I’d give you the number for the main store. But, um, everyone’s evacuated because the store is kind of on fire right now.”

    Customer: “What? TOY DEPARTMENT, for Christ’s sake! Why won’t you just help me?”

    Me: “As I said before, ma’am, THE BUILDING IS ON FIRE. I’m sorry, but you’re going to have to call back at a later time. There is no one in the store to take your call right now.”

    Customer: “WHY THE H*** NOT?!”