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    (I provide internet support over the phone. I am the only qualified technician working today. I also happen to be female.)

    Me: “Welcome to [company name] internet support. My name is [name]. How can I help you?”

    Customer: “Oh, hello sweetheart. I didn’t realize I’d reached the reception. Would you please connect me to internet support?”

    Me: “This is internet support. What can I do for you?”

    Customer: “I want help with a technical problem. I can’t talk to you. I want to talk to a man!”

    Me: “Sir, I can assure you that I’ll be able to help you with your technical problem. I am the qualified technician here today.”

    Customer: “You are a girl! You have no clue how to help me! This is man stuff. I demand to speak with a man!”

    (This continues for ten minutes. The customer gets more and more aggravated, and starts yelling nasty comments. I give up, and connect him to my coworker, who sits next to me. My coworker is male.)

    Coworker: “Welcome to [company name] internet support. My name is [name]. How can I help you?”

    Customer: “Finally, a man! My internet is so unstable these days; I can’t seem to stay on it! It takes forever to load and the speed is horrible!”

    Coworker: “Sir, I see the problem, and I’m sending a report. It will be fixed on Monday.”

    Customer: “What? It’s Saturday! Why do you have to wait until Monday? I want it fixed now!”

    Coworker: “Well, we would need a qualified technician to log into the system to fix your line. It’s Saturday, so there is only one qualified technician working.”

    Customer: “Get him to fix it now! I demand to speak with him!”

    Coworker: “Sir, you have already spoken to her.”

    Customer: “Wait. Her?”

    Coworker: “Yes. You spoke to our only qualified technician earlier today. You yelled profanities at her, and demanded to speak to a man.”

    Customer: “So, I’ll be lucky if my internet is up again on Monday?”

    Coworker: “You’ll be lucky if you have internet at all.”