Caller: “Hi, do you have any reports by Dr. Smith?”

Me: “Certainly. On what patient?”

Caller: “Not specific ones.”

Me: “Oh. So you need all Dr. Smith’s most recent reports?”

Caller: “Not necessarily recent.”

Me: “So, not specific patients, not specific dates. Do you want all his reports, ever?”

Caller: “I think. I don’t know. Okay.” *hangs up*