(I was helping a user in one of our accounting firm’s remote offices.)

Caller: “My email isn’t working!”

Me: “Okay, what seems to be the problem?”

Caller: “I already said, my email isn’t working!”

Me: “Okay, so is it not sending email, or is it not opening?”

Caller: “It’s not sending email. This is pathetic! I don’t have
time for this!”

Me: “I am here to help you. Does it say ‘connected’ at the lower right hand of the screen?”

Caller: “I don’t know, this isn’t my job! It’s yours, so fix it!”

Me: “I am trying to, sir, but I will need your help with fixing this issue remotely.”

Caller: “No, that’s not what I get paid to do. I am an accountant! I’m not supposed to know how to use a computer!”