Perceiving Percival
Me: “Was there any particular style of glasses you were looking for today?”
Customer: “I’m looking for some horn-rimmed, half-moon spectacles.”
(As an avid Harry Potter fan, I recognize this as the word-for-word description of a certain character’s glasses.)
Me: “I’m sorry, Professor Dumbledore, but I believe we sold our last pair this morning.”
Customer: *surprised* “Oh, wow! I really wasn’t expecting anyone to catch that!”
Question of the Week
Have you ever served a bad customer who got what they deserved?