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    Pen-ding Emergency

    | Canada | Crazy Requests, Pets & Animals

    (I work at a call center for an oil and gas company.)

    Me: “Thank you for calling [Company] emergency line. Are you reporting an emergency?”

    Caller: “Yes, very urgent.”

    Me: “Alright, I’ll just need to gather some details in case we are disconnected. May I please have your first and last name?”

    Caller: *angry* “You don’t need my name!”

    Me: “Not a problem; may I please have your telephone number with area code?”

    Caller: “No! You don’t need that either. Just f****** help me!”

    Me: “Alright, ma’am, what is nature of the emergency?”

    Caller: “My pen broke. I need a new one right now.”

    Me: “I’m sorry, ma’am; this is an oil and gas emergency line. We’d be unable to assist with getting you a new pen.”

    Caller: “No, f*** you! You gave me this pen last week and it broke already. How am I supposed to play with my cat now?”

    Me: “I’m sorry; this is an emergency line. I can provide you the main office number where they may be able to locate you a new pen.”

    Caller: “Are you serious? I can’t play with my cat and you don’t think this is an emergency?”

    Me: “No, ma’am, this issue would not be considered an emergency.”

    Caller: “Well f*** you then. I hope you’re happy; you’ve killed my cat!” *slams down the receiver*