PEBCAK, Episode II

(We get a LOT of calls like this.)

Caller: “I locked myself out of my computer, and I can’t get in and I need to get in! My password doesn’t work!”

Me: “Okay, we can do a password reset for you.”

Caller: “This is really important, I need to be able to log in!”

Me: “Okay, sir, no problem. Can you just verify your login ID for me?”

Caller: *verifies*

Me: “Okay, great. Now can you verify that your Caps Lock is not on?”

Caller: “What? That’s stupid, why would I… oh.” *silence*

Me: “Sir?”

Caller: “…it just worked all of a sudden, thanks.”

Me: “…”

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