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Parental Guidance

| Right | May 1, 2013

(I am a cashier at an office supply chain. A man and his teenage son come up to my register. Our PIN pads are very clearly labelled with instructions.)

Me: “Hello, sir, did you find everything all right?”

Customer: “Yes, everything was fine.”

(He runs his card through.)

Me: “Oh, sorry, the machine makes you wait until the end to slide your card. It’ll be just a second.”

Customer: “Ah, okay.”

(The son points to the label on the pad that says ‘PLEASE WAIT FOR GREEN LIGHTS TO SLIDE CARD’.)

Customer: “…ah.”

Me: “All right, your total is [price]; you can go ahead and slide now.”

(He slides his card and puts it back in his wallet.)

Me: “Oh, I just need to see your card numbers for a second if it’s credit.”

Customer: “Oh, okay.”

(He hands over his card. His son points out the label that says ‘FOR CREDIT, PLEASE HAND CARD TO CASHIER’. The customer turns to his son.)

Customer: “You’re making fun of me for not reading directions, aren’t you?”

Son: “Kind of.”

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